FAQs

Please read through all FAQs before checking out. 

 

How long will it take to process my order?

I aim to send most orders out in 5-10 business days.  This depends on how big the order is and what is ordered.  After that, delivery times depend on whether it is an express, domestic or international order.  (See shipping policy below)

How do I find my ring size? 

The best and most accurate way is to go into any jewellery store and ask to get your ring size measured.  (It's free) Alternatively you can check out the ring size conversion chart at the bottom of this page.  
The most common women's sizes are:
Small: N, O   
Medium: P, Q
Large: R, S
It's important to note that:
Fingers on your left and right hand may be different sizes
Sometimes fingers can swell in hot weather and shrink in the cold 
Feel free to email or Instagram DM me if you have any questions about sizing or if your size isn't available online.    Contact:  alicesearth@gmail.com
            
                     
Do you offer ring re-sizing?
Yes, I offer ring re-sizing only on stacking rings and other rings without set stones.  Please contact me via email or DM on Instagram or Facebook with your preferred size.  It costs $15.00 (including shipping for domestic orders only).  

 

How do I clean my silver jewellery?

I include a polishing cloth with every order.  It has a polishing compound woven into it that is effective forever (as long as you don't wash it).  

Otherwise, the easiest way is to use soapy water and a soft toothbrush.  This method removes any dirt and oil from the surface of the silver. Rinse well and pat dry. 

 

Do you ship internationally?

Yes, I ship both to Australian addresses and internationally.  All orders are shipped with Australia Post and every order is tracked.  Your tracking tracking number will be emailed to you after your order is processed.  

 

What is your shipping policy?

A shipping notification will be sent to the email provided at checkout once your order has been made and processed.  If you do not receive a tracking email, there is either a typing error in the email provided or your order has not been made yet.  I do not take any responsibility for any items lost in transit or stolen upon delivery. Once an order leaves my location, I no longer can be held responsible.  Contact Australia Post if you have any further questions about a shipped order.  By shopping with Alice's Earth, you agree to the above conditions. 

  

What is your returns policy? 

No refunds will be given for custom orders, change of mind or change of size.  If an order is processed with the incorrect address or contact information given at checkout, the customer is at fault.  If a delivered item has a mechanical fault (e.g. broken join) then a return will most likely be accepted after discussion via email or DM. By shopping with Alice's Earth, you agree to the above conditions.

 

Please don't hesitate to email me at alicesearth@gmail.com if you have any questions.  Thank you for your support     - Cath

 

Ring Sizing Chart