FAQs

Please read through all FAQs before purchase. 

 

How long will it take to process my order?

I aim to send most orders out in 5-7 business days.  This depends on how big the order is and what is ordered.  If a gold piece is ordered it may take between 5-10 days to make and process.  After that, delivery times depend on whether it is a domestic or international order.  (See shipping policy below)

 

How do I clean my silver jewellery?

I include a polishing cloth with every order.  It has a polishing compound woven into it that is effective forever (as long as you don't wash it).  

Otherwise, the easiest way is to use soapy water and a soft toothbrush.  This method removes any dirt and oil from the surface of the silver. Rinse well and pat dry. 

 

Do you ship internationally?

Yes, I ship both to Australian addresses and internationally.  All orders are shipped with Australia Post. 

 

What is your shipping policy?

A shipping notification will be sent to the email provided at checkout once your order has been made and processed.  If you do not receive a tracking email, there is either a typing error in the email provided or your order has not been made yet.  I do not take any responsibility for any items lost in transit or stolen upon delivery. Once an order leaves my location, I no longer can be held responsible.  Contact Australia Post if you have any further questions about a shipped order.  By shopping with Alice's Earth, you agree to the above conditions. 

  

What is your returns policy? 

No refunds will be given for custom orders, change of mind or change of size.  If an order is processed with the incorrect address or contact information given at checkout, the customer is at fault.  If a delivered item has a mechanical fault (e.g. broken join) then a return will most likely be accepted after discussion via email. By shopping with Alice's Earth, you agree to the above conditions. 

  

Please don't hesitate to email me at alicesearth@gmail.com if you have any questions.  Thank you for your support     - Cath